CHELEK aims to resolve product, fitment and warranty issues fairly and promptly, subject to applicable consumer law and manufacturer or supplier warranty conditions.
If an unfitted product is incorrect, damaged or not as confirmed, contact CHELEK before installation or use. Keep packaging, labels and proof of purchase where reasonably possible.
Do not continue using a product where continued use may create a safety risk or worsen damage. Contact CHELEK promptly so the product and fitment history can be assessed.
Warranty assessment may require inspection by the supplying or approved service location. Wear, impact damage, misuse, incorrect pressure, alignment, vehicle defects, accident damage and other external causes may affect warranty eligibility.
Vehicle-specific or specially sourced items may have restricted returnability where they were sourced specifically for the customer's confirmed requirement, subject always to applicable law.
Approved refunds are normally returned through the original or agreed payment channel after the relevant product or transaction has been verified.